Here’s a detailed Return and Exchange Policy for the website Solar Shakti (https://solar-shakti.com/):

Return and Exchange Policy

At Solar Shakti, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, we are here to assist with our return and exchange process. Please read this policy carefully to understand the terms and conditions.

1. Eligibility for Returns and Exchanges

1.1 Timeframe

• Returns or exchanges are accepted within 7 days from the date of delivery.

1.2 Condition of Products

• Products must be in their original condition, unused, and undamaged.
• All original packaging, manuals, accessories, and invoices must be included.

1.3 Non-Returnable Items
The following items cannot be returned or exchanged:

• Customized or personalized products.
• Items marked as “Final Sale” or “Non-Returnable.”
• Products damaged due to improper use or installation by the customer.

2. How to Initiate a Return or Exchange

2.1 Contact Us

• Email us at info@solar-shakti.com or call +91-8800171790 to initiate the process.
• Provide your order details, a description of the issue, and photos (if applicable).

2.2 Approval Process

• Once your request is reviewed and approved, we will share the return instructions and shipping details.

3. Return Shipping

3.1 Who Bears the Shipping Costs?

• If the return is due to a defect, damage, or wrong item received, we will cover the return shipping costs.
• For other reasons (e.g., change of mind), the customer is responsible for return shipping charges.

3.2 Packaging the Product

• Ensure the product is securely packaged to avoid damage during transit.

4. Refunds

4.1 Refund Method

• Refunds will be processed to the original payment method used during purchase.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer.

4.2 Processing Time

• Refunds are typically processed within 7-10 business days after the returned item is received and inspected.

5. Exchanges

5.1 Eligibility for Exchange

• Exchanges are allowed for defective or damaged items or if you wish to replace your item with a different model.

5.2 Exchange Process

• Once the original item is returned and inspected, the replacement product will be shipped within 5-7 business days (subject to availability).

6. Damaged or Defective Items

6.1 Inspection at Delivery

• Please inspect your order upon delivery. If you notice damage or defects, notify us immediately.

6.2 Resolution Options

• We may offer a replacement, repair, or refund based on the nature of the issue.

7. Cancellations

7.1 Before Shipping

• Orders can be canceled before they are shipped. A full refund will be issued.

7.2 After Shipping

• If the order has already been shipped, the return process must be followed.

8. Contact Us

For any questions or assistance with returns or exchanges, please reach out:

• Email: info@solar-shakti.comom
• Phone: +91-8800171790